Refund Policy
Returns
We offer a 30-day return policy, which means you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, the item must be unused, in the same condition you received it, with tags, and in its original packaging. Proof of purchase is required.
To begin a return, please contact us at waksspro@outlook.com. All returns must be posted to:
Wakss Detailing
Dukinfield Rd, Hyde SK14 2AZ
If your return is approved, we will send you a return shipping label and instructions on how to send your package. Items returned without prior approval will not be accepted.
Damages and Issues
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
We do not accept returns for:
Perishable goods (e.g. food, flowers, plants)
Custom or personalised products
Personal care items (e.g. beauty products)
Hazardous materials, flammable liquids, or gases
Sale items or gift cards
If you have questions about a specific item, please get in touch with us.
Exchanges
The quickest way to get what you need is to return your item and place a new order once the return is approved.
EU 14-Day Cooling-Off Period
If your item is being shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in their original condition and packaging, with tags and proof of purchase.
Refunds
Once we receive and inspect your return, we’ll let you know if the refund has been approved. If approved, your refund will be processed to your original payment method within 10 business days.
Please note: It may take additional time for your bank or credit card provider to post the refund. If more than 15 business days have passed since approval, contact us at waksspro@outlook.com.